FAQ's

FIRST

AFTER YOUR INITIAL CONTACT, WE’LL ARRANGE A NO-STRINGS-ATTACHED DISCOVERY CALL, WHERE WE CAN LEARN MORE ABOUT EACH OTHER AND HAVE A GOOD CHAT ABOUT WHAT YOU NEED HELP WITH.

NEXT

FOLLOWING OUR CONVERSATION AND ONCE WE’VE DECIDED WE ARE THE RIGHT FIT FOR EACH OTHER, I’LL SEND YOU THE RELEVANT PAPERWORK TO COMPLETE, INCLUDING YOUR CONTRACT AND FIRST INVOICE.

THEN

ONCE THE CONTRACT IS SIGNED AND THE INVOICE IS PAID, THAT’S WHEN THE MAGIC HAPPENS!

YES, I AM REGISTERED WITH THE INFORMATION COMMISSIONER'S OFFICE. My ICO number is ZB524135

YES, I AM A HOLDER OF PROFESSIONAL INDEMNITY INSURANCE PROVIDED BY POLICYBEE.

THE POLICY CAN BE VIEWED UPON REQUEST

• RETAINER WORK IS INVOICED AT THE PACKAGE RATE IN ADVANCE, AT THE START OF THE MONTH.

• AD HOC WORK IS INVOICED AT THE END OF THE MONTH.
IN SOME CASES A DEPOSIT MAY BE PAYABLE UPFRONT.

• PAYMENT IS DUE WITHIN 7 CALENDAR DAYS FROM THE DATE ON THE INVOICE. IF YOU DO NOT PAY BY THE DUE DATE, WE MAY CHARGE INTEREST AND RESCHEDULE FURTHER WORK UNTIL PAYMENT IS MADE.

• FOR MORE DETAILS, PLEASE REFER TO SECTION 6, "FEES, PAYEMENTS AND EXPENSES",' IN THE TERMS AND CONDITIONS OF THE BUSINESS."

I TRACK ALL MY TIME WITH THE USE OF PROFESSIONAL SOFTWARE. THE TIME SPEND ON EVERY TASK IS RECORDED AND PROVIDED TO YOU WITH A DETAILED BREAKDOWN. THIS WILL BE SENT TO YOU ALONG WITH YOUR INVOICE.

YES, THERE IS A MINIMUM CHARGE OF 1 HOUR FOR AD HOC WORK AT £35 ph

ANY ADDITIONAL SPECIFIC COSTS (STATIONERY, POSTAGE, ETC.) WILL BE CHARGED SEPARATELY AT COST PRICE. YOUR CONSENT WILL BE OBTAINED BEFORE PROCEEDING.

FOR MORE DETAILS, PLEASE REFER TO SECTION 6, "FEES, PAYEMENTS AND EXPENSES",' IN THE TERMS AND CONDITIONS OF THE BUSINESS."